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99 Web Designs’s proven record and current standing monthly average of
an aggregate monthly 99.998% network uptime sets a new standard
for reliability. It translates to less than 35 seconds of downtime
per month. Something very rare in today's industry. Read on to find
out why we have excellent uptime and why we can guarantee this!
The strength of our infrastructure and support systems makes it
possible for 99 Web Designs to offer an industry-leading 99.5% Guaranteed
Uptime policy, covering all Web sites hosted on our servers. Subject
to the terms of the Guaranteed Uptime policy ('SLA'), a customer's
Web site will be up and available at least 99.5% of the time in
any given calendar month, or the customer will receive a credit
towards his or her next month's Web hosting services, according
to the current Service Level Agreement.
In
the event that your web site is not available for more than 99.5%
within a month, 99 Web Designs˜ will credit the following month's service
fee according to the chart to the left. The domain name being credited
must still be active on our systems during the month following the
downtime to receive credit. Maximum credit shall not exceed the basic
monthly service charge for the affected month. Credit can only be
applied to services for the specific domain name that experienced
the downtime and does not have a cash value.
Our servers all have what we like to call watchdogs, if any vital
server component such as e-mail, apache, excessive cpu load, or a
hardware failure we will automatically receive notification via pager
with server ID every 5 minutes until the problem is fixed. This system
has allowed us to quickly correct problems that may go unnoticed for
long periods of time, it also gives us peace of mind knowing that
we can meet and exceed our 99.5% uptime guarantee.
Although it is hard to summarize the data for all of our servers in
our Network Operations Center (NOC), we estimate our network uptime
has been 99.998% over the past 6 months (plus or minus 0.002%).
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In
the event that your web site is not available for more than 99.5%
within a month, 99 Web Designs˜ will credit the following month's service
fee according to the chart to the left. The domain name being credited
must still be active on our systems during the month following the
downtime to receive credit. Maximum credit shall not exceed the basic
monthly service charge for the affected month. Credit can only be
applied to services for the specific domain name that experienced
the downtime and does not have a cash value. 
